Total Wireless Back Office Support
You sell. We take care of the paperwork. UCON Innovation handles commissions, reconciliation, inventory and reporting for Total Wireless dealers, so you and your staff can stay on the sales floor. Email us at sales@uconinnovation.com to book a free consultation.
What We Do
Choose one service or hand us your whole back office. Every service is built around how Total Wireless stores actually run.
Commission Reconciliation
We check every activation, port-in and add-a-line against your payouts. When something is missing or short, we find it and file the dispute.
Chargebacks & Appeals
We track chargebacks and chargebacks, flag the ones that look wrong, and send appeals with the documents to back them up.
Inventory Management
Handset and SIM tracking, serial and IMEI checks, audits, overage and shortage reports, and help with returns and RMAs.
Daily Store Reporting
Sales, activations, register counts and store performance, delivered daily so you know where every location stands.
Register & Cash Reconciliation
We match daily register totals, deposits and bank transactions, and report every excess or shortage.
Rebates & Spiffs
We keep track of carrier rebates, promotions and spiffs so you collect every incentive you earned.
Employee Commissions & Payroll
Rep commission and chargeback reports, timesheet tracking and payroll prep, with numbers your team can trust.
Bookkeeping & P&L
Expense tracking, upcoming invoice reports, sales tax summaries and monthly profit and loss statements.
Device & Accessory Supply
We are a wholesaler too. Restock phones and accessories through UCON and keep your back office and supply in one place.
How It Works
You can be up and running quickly, with very little work on your side.
Free Consultation
Tell us about your stores, your volume and where you are losing time or money.
Custom Plan
We put together a package that fits, from commissions only to a full back office.
Secure Onboarding
You give us the access and reports we need, and we set up your tracking and reporting.
Ongoing Support
You get regular reports, recovered money and one dedicated contact who knows your business.
Why UCON
We started out behind the counter. Before we became a wholesaler, we ran phone stores ourselves, so we know about missing commissions, surprise chargebacks, inventory that doesn't add up and the late nights spent on spreadsheets.
Now we use that experience to help other dealers fix those problems, with people who understand prepaid wireless and not a general outsourcing company.
- Retailers turned wholesalers. We have been in your position.
- Built specifically for Total Wireless dealers.
- Flexible plans for one store or many.
- Clear, easy-to-read reports with no jargon.
- A dedicated contact, not a ticket queue.
- Based in San Pablo, CA, and serving dealers nationwide.
Who It's For
If you sell Total Wireless, we can help.
Frequently Asked Questions
What is back office support?
It covers the behind-the-scenes work of running a store: reconciling commissions, tracking inventory, balancing registers, reporting and bookkeeping. We do that work so you can focus on customers.
Do I have to sign up for everything?
No. You can start with one service, such as commission reconciliation, and add more whenever you want.
How much does it cost?
Plans starting at $95 per store per month. Your final price depends on how many stores you have and which services you choose. Contact us for a free quote.
How do you get my data?
During onboarding we work with you to set up secure access to the dealer portal reports and store records we need. You stay in control of your accounts the whole time.
How quickly can we start?
Most stores can be onboarded within 5 business day after the consultation.
Do you work with other carriers?
Total Wireless is our focus. If you sell other prepaid brands too, ask us, and we'll tell you what we can cover.
Ready to Get Your Time Back?
Book a free, no-obligation consultation and we'll show you where your store could be losing money.
Book a consultation at sales@uconinnovation.com
Total Wireless is a trademark of its respective owner. UCON Innovation is an independent service provider and is not affiliated with or endorsed by Total Wireless or Verizon.